Since 1997 over 100,000 travelers have used our services. Over 90% report being very satisfied or satisfied with our service; 38% are repeat customers and use our services at least once or twice a year.

Our search engine is arguably the first one in the vacation rental market; we have worked hard to make your life easier! Your search comes sorted by our recommendations and can be filtered by city area, amenities, number of bedrooms, or budget. 
Need more options? You can further refine and sort your search:

• by price
• by area
• by guest ratings
• by how many people it accomodates
• by size

We pride ourselves in always assisting clients from start to even after their trip's end.
You'll easily find assistance on the Facebook wall with answers to common problems and questions. Our community keeps growing and this is a great way for everyone to connect from guests to apartment owners.
You can, of course, always send us an email or call if you prefer.

From the traveler's perspective you can't beat our cancellation policy: 77% of travelers who have canceled their trip with us got a full refund. The worst-case scenario is that you lose your deposit (roughly 20% of your rental fee), never the full payment.
We can also recommend top travel insurance companies if you don't want to run the risk of losing your deposit in the unlikely event that you must unexpectedly cancel.

Most vacation rental websites require you to pay everything upfront. We don't.
We believe you must see the apartment before you pay the owner directly. You're entitled to a full refund if what you find is different from the online description.

We've published unbiased reviews from verified renters for several years. This means that most of our apartments have a reputation that you can read, verify, and further contribute to.

It's just 3 steps, taking an average 6 min. 20 sec of your time.

Read the instructions below if you have spare time or just start your apartment's search since the process is tutored by pop up instructions and you don't really need much instructions.

1) Apartment Search: We recommend you use the search box to save time.
a) Standard Search: input your date of arrival and departure, the number of guests and 'GO'. The resulting list will include all we have available for your timeframe arranged according to our own rankings, but you can also easily sort it (at top right of the page) by other criteria like the rental price, area, size, or guest ratings.
b) Advanced Search: using the results above, to your left you can Focus your search instantly, just check what you want: internet, phone, TV, washer, terrace, elevator, or ground floor and more criteria of your choice may narrow down your search, saving some of your precious time! Otherwise, top right, you can Sort by: Price, Size, Area, Guest Rating or Apartment Listing #.
c) Quick search: If you're here to find an apartment in a specific street input a one keyword search in the quick box search top right of the page. If you already know the listing number of the apartment you're looking for just input that in the quick search box.
d) Explore apartments: , if you're not in a hurry just use the Explore Apartments in the navigation and check them all out at your leisure
e) Favorite and Compare apartments: to compare recently viewed apartments use the appropriate feature see more details on Cities Reference blog.

2) Verify: Once you find the apartment of your choice, make sure the dates and number of people have been selected and are available, read the apartment description carefully. If you like it click on 'BOOK NOW'.

3) Book: Please check your email inbox immediately to find our confirmation email, otherwise look in the spam box, if you still can't find it please contact us.
a) If you picked an Instant Booking apartment your booking is confirmed and you've already paid our fee (including taxes) upfront via credit card or PayPal or will pay within 24 hours via bank wire. Either way you'll receive an automated email with your arrival information containing the full contact details of the owner/keyholder that will take care of your check-in. When payment is received and registered you'll get an invoice/receipt for your advance payment via email.
b) If you picked an On Request apartment a request is sent to the apartment owner to accept or decline. If they accept, it's the same procedure as above; if they don't you'll be offered alternative dates and a small rebate.

4) Travel: We recommend paying the balance in cash on arrival after walking through the apartment as part of the check-in process (unless otherwise noted in the House Rules). This way you know what you're getting before you pay. If there are major differences between the photos and description and the apartment itself you can deny payment and also get a full refund from us. In this case and/or if there are any problems getting in touch with the owner/keyholder, please contact us and we'll assist you. For any other issues that may arise during your stay you should contact the owner/manager directly and copy us in any email correspondence.

Your payment doesn't happen until after you've seen and accepted the apartment*. That means that if anything goes wrong you contact us and we'll offer you alternatives and solutions. If that doesn't work out, we'll refund you in full. We never hold onto advance payments if the booking is not completed.

Not least we verify apartments and meet their owners as soon as possible. When placing a booking you can easily see which apartment is Verfied™, in the Description tab, at the top of the apartment's description beside the label Apartment.

Guests are asked to review the rented apartment and its owner at the end of their stay. Use the Guest Reviews tab to read previous traveler's feedback.

We have over a decade of experience, working with vacation apartment rentals since 1997, and we can assure you that through our processes, scammers just don't waste time listing with us.

*Please note that some apartment owners do require payment in advance, when so you will find metion of it in the description and, more importantly, in the House Rules that you're requested to approve before booking.

A booking is secured when the advance payment has been successfully paid.

If you're booking a 'On Request' apartment you are required your payment method, but you are not charged before we get a final confirmation from the owner. If you don't want to give your credit card details in advance of confirmation just pick up PayPal or Bank wire as payment method. You can provide us with your credit card details after confirmation if you prefer.

Make sure to keep track of confirmations throughout the booking process. At every major step (booking, payment, reminder, feedback) you'll receive an automated email from the website. Not in your inbox? Check your spam filter after you book and mark as our messages 'not spam' to prevent this from happening again.