Rome Apartment #538
Vaticano / viale vaticano

December 2012

Clean, quiet apartment that was close to public transport. It is near the top of a hill, though, so a bit of a hike on foot. This place is really not suitable for more than 3 people because the second BedRoom only has a twin bed and the living room has no sofa. We are a family of 4 and this place should not have been presented to us as an option.

October 2012

owner is worthy of all praise

October 2012

I just got Citiesreference's mail to rate the flat. I would have given the flat 5 stars but was a little disappointed that no one was there to wait for us on our arrival.

In fact, although I had given you our exact arrival time (9.06 Stazione Termini, 10.30 at the flat), none of the telephone numbers you gave us were available when we were at the flat. Luckily, the owner of the flat was there by chance and let us in, or we would have waited in the street, with two little children, for 90 minutes until Enzo finally arrived after we tried the three telephone numbers many, many times. So this is why I gave "only" 4 stars.

Best wishes

Hi Thorsten, we really appreciate your feedback.

We have ensured Enzo's services will not be used by or suggested to owners listing their apartments with Cities Reference anymore starting today.

October 2012

This apartment smelled very bad and we had to air it out. It had ashtrays in every room so it stunk like smoke and bad air fresheners that made us nauseated.  There were personal items everywhere [did not look like the online pics]. We had to clear out the bathrooms which had cups with used toothbrushes, used soaps, used sponges--wet with hairs on them, bathrobes that looked used--etc. There were 3 of us registered---TWO unfolded and smelly bathtowels were left for us.  We had to air them out and SHARE!!?? That was really bad.  The linens stunk like smoke and mothballs--we had to air the linens. We did not use the kitchen at all--there was old, moldy coffee grounds left in coffee maker.  

We alerted the company and the owner came over and began yelling at us in French, then Italian and we spoke German and English. He was very rude and acted like he did not understand anything that we were saying.

We would not stay at this apartment again.

September 2011

Buenas tardes,

Le escrivo éste e-mail para agradecerles el calor que me han hecho sentir
allí tanto como si fuera en mi propia casa. Lo que no se siente en los
Hoteles, siempre molestando el personal para llevarte algo a la habitación
o para limpiarla, sin dejarte descansar por las mañanas cuando realizan la
limpieza de las habitaciones, y sintiendo al resto de los clientes del
hotel.
Estoy muy contenta por la simple pero maravillosa casita tan acogedora
que tienen ustedes.
Encantada de haberles conocido.

Un gran saludo.